In the Monday episode of the podcast, I told you guys about a situation I found myself in with Amazon. You can listen to it here. I’ll briefly recap it now, but you’ll get loads more detail in the show… ’cause I went on and on about it.
Recap: I ordered a Kindle Fire tablet for Toney as a Mother’s Day gift. It’s always $150, but they were having a sale and offering it for $120. The “guaranteed” two-day delivery failed and it arrived a day late, on Friday. I was at work, and when Toney got around to cracking open the box, there was nothing but packing material inside. No tablet… no packing slip… What the?!
She passed on the good news, and I immediately called Amazon. I assumed they’d take care of it without any problem because I’m always hearing about their impeccable customer service. Thankfully I’ve never needed to use it, which is kind of amazing when you think about how long I’ve been doing business with the company. In any case, I was thrown into a baffling quagmire of uncommon accents, low-talking, and people “with fever.”
They needed to do a three-day investigation I was told, to find out what really happened. That kinda ticked me off… She was hitting that really part pretty hard as if what I was telling her was questionable. “I’ll tell you what really happened,” I answered, “Somebody stole it! Either an employee of UPS or someone in an Amazon DC. That’s what really happened!” Grrr…
Here are a couple of pictures of the box I took. As you can see, the Amazon tape on the bottom had been slit open and somebody re-taped it. Also, there’s a sticker on the top that seems to have REP written on it. I don’t know what that means.
But she insisted that an investigation must happen, and she’d personally get back to me on May 14. She did not. I never heard from them. So I called and was thrown straight into the same quagmire. It sounded like millions of people were talking in the background and the person on the line with me had a thick accent that I’d never heard before.
I told her I was promised a call-back and didn’t get one. I’m not sure if she apologized because I couldn’t make out 75% of the words she was speaking. But we quickly got down to business and she said they were very pleased to offer me a full refund. I told her I’d prefer a replacement, but she said that was not possible. So, I asked if I’d be able to re-buy the tablet at the sale price, and she said “no.” That was literally her answer, “no.” Why not?? We do not price-match, she said. “It’s your own price!” I shouted. “From a few days ago!” “No,” she repeated.
I said I appreciate the refund, but I’m not very happy with them refusing to honor the sale price. She got a little exasperated and said something along the lines of “I don’t know why you’re unhappy because as far as we’re concerned the package left our facility and was delivered to your house.” Which ticked me off again. “Yes, the package! Literally the package, with nothing inside!!” I answered. She just sighed and said nothing.
And that’s where we stand. The refund was issued, and the tablet now costs $30 more than the day I ordered it. I won’t re-buy it, because fuck that. But I read some stuff online and found out they don’t always offer a refund in that scenario. So, I don’t know if I should be satisfied or somewhat annoyed. I’m leaning toward the latter. What are your thoughts?
Also, have you ever had anything like this happen to you? How did it work out for you? Any experience with Amazon customer service at all? Are you familiar with the quagmire? What country is that call center located in? It sounded like the backward-talking in Twin Peaks.
And I must again emphasize… I’ve been doing business with Amazon since the late 1990s and hadn’t had to call customer service about anything before. This is, as far as I can remember, the only problem I’ve ever had with them. And it probably wasn’t even their fault. Some UPS employee probably did the plundering, right? They should definitely investigate, starting with the United Parcel Service. What can Brown do for you? Plunder your shit!
Please let me know your thoughts on this important matter.
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And speaking o’ the podcast, I’m going to upload the Thursday show for patrons shortly. I know it’s Friday, give me a break… It’ll be available at Patreon within the hour. Thanks for the support, and thanks for listening!
I hope you guys have yourselves a fine weekend.
We have a 6-pack of this stuff chilling in the fridge. It was purchased in Cleveland, and is possibly one of the best beers ever! That was my feeling after the first 6-pack, anyway. It’s unavailable in Pennsylvania, it appears… Good stuff.
I’ll be back on Monday.