Well, that went swirling down the ol’ poop catcher. I paid good money ($1) for a beautiful Puke Legend! logo, registered a corresponding domain, and launched the big international database of vomit stories. And all was going well… until my hosting company torpedoed the whole thing.
Some of you old-timers might remember that I’ve had my share of problems with hosting companies. There was the Earthlink debacle, involving Dave Barry and a Neti Pot instructional video, from a million years ago. And. more recently, the serial Russian hacks while I was with Hostito. When I finally pulled the plug on that disaster I went to HostGator, which I loved for a while. Then they went full-shitty, took my sites down, and said they’d only reinstate them if I agreed to move to a higher-priced plan.
That last one confused me, because HostGator was one of the best hosts in the world, with a great reputation. The way they handled that deal was sleazy and out of character. So, I did some research and learned that they’d recently been acquired by a giant multinational corporation. This company was buying up hosting companies all over the place, including some formerly great ones like HostGator and BlueHost.
So… I went in search of a good host with no connection to The Corporation. I settled on Site5, and even had a Twitter conversation with the founder. I wanted to get some reassurance that they wouldn’t sell out in a month or two, and put me right back where I started. He couldn’t promise anything, of course, but told me that certainly wasn’t the plan, etc. etc.
And I’ve been happy with Site5. It’s not super-cheap, but it’s been solid. I never even think about them, which is what you want. If you’re thinking about your webhost, something is askew. And yesterday I was thinking about them.
When I logged onto the website, in the morning, it said there were only two comments on the Puke Legend! post. The night before there were 21 (or thereabouts). So, what in the hand-tossed hell?? I checked the trash file, the deleted file, the pending file… Nothing. It’s as if those comments never existed.
I asked the guy who does technical work for me to check into it, and he was stumped, too. Said he’d never seen such a thing. I forwarded him email notifications I’d received of comments that completely disappeared, and he had a big cartoon question mark hovering above his head. It was a real mystery.
Then… I got an email from Site5 telling me my sites had been successfully migrated over to a new server. Why? Because they’d been acquired by The Corporation! And somehow, during the process, they lost the most recent 20 or so comments from the Surf Report. They’re just fucking gone.
You see? If they’d simply maintained the same level of service as the businesses they acquired, as I’m sure was promised, I wouldn’t have even noticed. Or cared. But both times I’ve bumped up against The Corporation, I’ve noticed real fast. Almost immediately, in fact. And that’s no good.
I have a support ticket open with them, but there’s no satisfaction to be found at this point. I’ve been around long enough to know this. It’s disappointing.
And so, I guess I’ll delete the Puke Legend! post, and maybe try it again later. You know, after I decide how to proceed.
The good news? This kind of crap would’ve caused me to have a full-on stroke five years ago. Today I just roll with it. Being burned-out has its advantages.
For a Question I’d like to know about your memorable encounters with customer service. Who has great customer service, in your estimation? And who has the worst? Please tell us about it in the comments.
And I’ll see you guys again soon. Unless, of course, my shit gets held hostage again.
Have a great day, my friends.